Asda ask customers

Relevant more to the UK market naturally, but Asda as a major competitor can possibly teach Tesco a thing or two about the customer here in Ireland too. Little things like how to keep them satisfied. At local and national level here they seem to have lost their way in pursuit of gobbling market share for their own products. Asda on the other hand seem to be embracing the customer, even (perhaps especially) when things have gone terribly wrong.